In our FAQs section, we have provided answers to some of our most commonly asked questions pertaining to cremations and our services. If you have any additional questions or concerns that are not covered below, please contact us. We want your experience working with us to be a positive one.
What should I do if my loved one dies when I am out of town?
What should I do if my loved one dies when I am out of town?
We recommend that you contact the local medical authorities, which may include the police depending on the death. Afterwards, give us a call right away so we can start planning your loved one's cremation. We know it’s important for you to get back home, so we make this process as seamless as possible. Calling us right away will help you avoid any duplication of fees or services.
Is embalming required by law?
Is embalming required by law?
No, except in rare situations. Though, most funeral homes have a policy that they will not allow a public viewing without embalming. If you do not want to use embalming, most often we offer a private viewing before the cremation with a little preparation without embalming.
How long does a cremation take?
How long does a cremation take?
Once all the required paperwork is in place, we can schedule your loved one’s cremation. In most cases the process of cremation and inurnment takes 5 to 8 hours. Your loved ones remains will be returned to you once complete.
How do I know I am receiving only my loved one’s ashes?
How do I know I am receiving only my loved one’s ashes?
Since it is illegal to cremate multiple people at once in the United States, you can be sure we will cremate your loved one alone. Also, our cremation chamber is designed to only hold one person at a time. Our entire cremation process is heavily regulated, and we hold it to the highest standard every step of the way. All our paperwork and fees are completed with local authorities and then we look over the checklist at the crematory. A metal disk with an individual ID number is with your loved one every step of the process to ensure correct identification. Since we are so detail oriented, you can rest assured you are receiving only your loved one’s ashes.
How do I know if I can scatter my loved one’s ashes?
How do I know if I can scatter my loved one’s ashes?
Prior to scattering your loved one’s ashes, make sure you are doing so legally. However, the government typically does not regulate the scattering of ashes. If you want to scatter the ashes at a public park, submit a formal request to avoid any legal trouble. As long as you check the rules beforehand and are considerate, you typically shouldn’t have any problems.
What is a columbarium?
What is a columbarium?
A columbarium is a room or building where urns filled with ashes are stored. Typically, they’re located in mausoleums, chapels, or memorial gardens, and contain many niches that are designed to hold urns.
What should I say to the bereaved if I see them in public?
What should I say to the bereaved if I see them in public?
If you haven’t seen them after the loss yet, make sure you acknowledge their loss and offer your condolences. If you have already talked about the death, greet them kindly and ask them about their wellbeing. When in public, be careful what you say. Sometimes being discrete is best, especially when you’re around others. Suggest a time to meet in private for some quality time.
How can I help the bereaved after the services are over?
How can I help the bereaved after the services are over?
After the services, the grieving process is not over. It takes time to lessen the pain and sadness of a loss. That’s why you should offer your support for months or even years to come. Helping the bereaved do their daily chores or spending time with them can help. Sending them a letter or giving them a phone call can brighten their day. Even if they decline your invitations, continue to invite them to social functions and special occasions. Eventually, they may want to be social again and knowing they can lean on you is so important.